Every year at CHIRS, we set goals for ourselves. We do this in collaboration with our stakeholders – our staff, clients, community partners, funders, and our Board of Directors. The intention that underpins the development of those goals is the desire to deliver the highest possible quality of service for our clients. How do we achieve this high quality of service? By making good use of our resources, maintaining a high level of efficiency, building a culture of safety, and minimizing risk.

We are justifiably proud of our Exemplary Standing designation from Accreditation Canada, which we have held for the past eight years. Our exceptional staff are fully committed to upholding that service standard and demonstrate that commitment every day. Our volunteer Board of Directors give openly of their skill and time to help keep us on track. Our client families, community partners, and funders provide contributions essential to achieving our goals. It takes a village.

It is with pleasure that we offer CHIRS’ Impact Report 2019 as a way of sharing our progress with you. ...read the full article

Brain Injury and Co-Occurring Disorders Webinar Series ...read the full article

We manage over 1,200 referrals each year, helping members find and access inpatient rehab, community services and outpatient services for their clients. We act as a centralized resource of information, education and support for members and others who are working to meet the needs of people with acquired brain injury (ABI). And we provide a strong voice for ABI, looking across the system to identify where improvements are needed—and advocating for change. ...read the full article

Injuries are a leading cause of death, disability and illness in Canada. Among the many types, injuries to the head and brain are of special public health concern. Severe traumatic brain injuries (TBI) are often fatal and those surviving may be subject to permanent impairments. ...read the full article

As part of our ongoing program evaluation, CHIRS conducts regular client and family satisfaction surveys. The purpose of the survey is to check in with our clients and their families, in order to gauge their current level of satisfaction with our services, and to provide them with a formal opportunity to give us feedback and suggestions for strengthening our services. In 2018, surveys were distributed to 99 family members/caregivers and 105 clients. This satisfaction survey continues to illustrate that clients and families are highly satisfied with CHIRS services. ...read the full article

As a part of our ongoing program evaluation, CHIRS conducted a client and family satisfaction survey in Fall, 2016. In 2016, CHIRS collected data regarding client and family experiences, with the organization and the services provided. Findings from our 2016 client and family satisfaction survey reflect a very high level of satisfaction with CHIRS services. ...read the full article

As part of our ongoing program evaluation, CHIRS conducts regular client and family satisfaction surveys. The purpose of the survey is to check in with our clients and their families, in order to gauge their current level of satisfaction with our services and to provide them with a formal opportunity to give their feedback and suggestions. ...read the full article